Privacy Policy

Information We Collect

We collect information you provide directly to us, including:

• Name, email address, phone number, and delivery address
• Payment information (processed securely by our payment providers)
• Order history and product preferences
• Communications with our customer service team
• Information provided through contact forms and quote requests

Automatically Collected Information

When you visit our website, we automatically collect:

• Device information (browser type, operating system)
• IP address and approximate location
• Pages visited and time spent on our site
• Referring website or source
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate about your orders and provide customer support
• Send marketing communications (with your consent)
• Improve our website and services
• Prevent fraud and ensure security
• Comply with legal obligations

Information Sharing

We may share your information with:

• Delivery partners to fulfill your orders
• Payment processors to handle transactions securely
• Marketing platforms (with your consent)
• Legal authorities when required by law

We never sell your personal information to third parties.

Cookies

We use cookies to enhance your browsing experience. These include:

• Essential cookies for site functionality
• Analytics cookies to understand site usage
• Marketing cookies to deliver relevant advertisements

You can manage cookie preferences through your browser settings.

Your Rights (GDPR)

Under the General Data Protection Regulation, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability
• Withdraw consent at any time

To exercise these rights, contact us at privacy@woodshop.es

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order information is retained for 7 years for tax and legal compliance.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "last updated" date.

Contact Us

For questions about this privacy policy or your personal data:

• Email: privacy@woodshop.es
• Address: WoodShop S.L., Valencia, Spain